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Managed IT Services - Help Desk

Help Desk Services

Mavericks Office Solutions Managed It includes a true USA Based 24/7 Help desk with access to experts for peace of mind. We provide all clients access to our 24x7 Help Desk Services, manned by a team of trained experts on hand 24 hours a day, 7 days a week. Help Desk Services are essential components of efficient IT operations and accurate recording and processing of end-user service requests in an effective manner is critical.

Service Desk and Remote Support

There are many additional benefits from what is a higher and more comprehensive help desk. Take advantage of effective remote support from our state-of-the-art facilities that manage incidents with a superior level of user satisfaction at dramatically lower cost than site-level support. The majority of service requests are resolved in a single phone call, but it for any reason the nature of your problem requires a more in-depth solution we’re ready. All the details of your case are recorded and immediately escalated to a Level 2 technician to get you the support you need faster.

Our Service Desk agents have the talent, knowledge and experience to assist users with any IT related issues. Their on-going training and access to the latest knowledge and industry-leading tools allows them to resolve issues rapidly and accurately. We can even help with off-the-shelf software and common IT devices, as well as support for custom applications using scripts and answers you provide.

Clients can call our toll free help desk support number at any time and be immediately connected to a trained professional ready and waiting to take their call. From resource identification to software troubleshooting and system checks, our team can swiftly establish the nature of your service request and initiate efficient incident and problem management with a proven, cost-effective managed approach.